Yes, the Reality of the Internal Critic
While I do that, you may like to watch my internal critic made as real as anything ever gets. Continue reading
Tagged: Whinges
Thought for Today
Just this… from SimplyElectronics regarding the camera I didn’t get. Read it over and see if you think it says:
“We’ve not prioritized it at all because we’re going to do exactly what we said we were going to do previously… and hang on to your cash for a few days more… but we’ll also treat you like an illiterate dullard and hope all you read is the word “prioritized”…
"Dear Tim,
Thank you for contacting us again.
We understand the urgency of your refund and it is now prioritized, please kindly allow the time frame previously stated for us to complete the process.
Many thanks for your continued patience with us and sincere apologies for the inconvenience caused.
Should you have further queries, feel free to contact us again.
Best Regards,
Name Redacted
Customer Service Executive"
I think it’s calling me a thicky in quite a smug way
Bad Customer Service, The Technology Trap
Today was one of those days when I was expecting to get my new Fuji Finepix HS10 bridge camera from SimplyElectronics. I say, “One of those days” because I have been waiting for its arrival since SimplyElectronics took my name, email address, home and work addresses and phone number… and my cash last Friday.
I’d popped off a couple of emails to the company regarding the expected dispatch date, given that the ‘My Account’ details on their site had warned me that I needed to contact them. Their auto-email responder works like a dream, providing a boilerplate response in reasonably short time.
Thank you for contacting us!
We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day (Monday - Friday, excluding public holidays)
...
Ensuring you our best services at all times.
Their theoretically informative responses, on the other hand, are rather less rapid and when they do arrive, they’re even less informative.
For example, “Can you tell me when the camera will be dispatched…
Has yet to be met with any response other than something that I can only translate into:
“You’re giving me bare grief… leave me alooone…” or the equivalent
Oh enough of this fartbagging around!
This is the kind of Internet nonsense that I hate to read on Twitter or Usenet in 1992. I ordered a camera, the retailer’s technology and the people didn’t work. I didn’t get my camera when I wanted it, so I cancelled it and now the retailer is not confirming my refund.
Everybody gets this. It happens all the time. I was annoyed, the people replying to me emails were probably cheesed off that their software and ‘logistics department’ had screwed up again. I can imagine them leaving on the dot of 5:30pm, shrugging their shoulders, heads down into their coats, blaming the other departments for lost sales and lost customers before heading into the industrial estate and its drably themed pub.
I’ll get my money back, with which I’ll buy a new camera that I can honestly live without but would be nice to have. Poor Zoe and Matthew at SimplyElectronics will still have to exit into the industrial estate, towards the Flying Synergy or the Logistician’s Arms or The Bright Hills pub. Life goes on.